Frequently Asked
Questions
FAQ – Child Safety Policy
As we cannot ensure the safety of your young ones in a professional environment, anyone under the age of 11 is not permitted to accompany you. The only exception is if they are being serviced.
Our facility is not equipped to care for children. We love them and we thank you in advance for helping us keep them safe.
FAQ – Our 72-Hour Guarantee
Unparalleled in customer service, we offer a 72-Hour Guarantee. If there is a breakdown in your service, like chipping, lifting or sub-par work simply notify us within 72 hours and we will fix it for free. *Some restrictions apply, call for more information. By booking a nail appointment you acknowledge that results may vary. The salon in not liable for any allergic reactions or unforeseen outcomes. Please communicate any concerns during the service. Thank you for understanding.
FAQ – Payments
We accept all forms of payment; Cash, Visa, Mastercard, Discover, and American Express.
Paixxao.Co Gift Cards can be purchased in the salons, over the phone, or online. To purchase online download our app available in the Apple Store and Google Play Store. Search “Paixxao.Co.” Gift Card purchases are for Paixxao.Co nail services only. Our independent hair stylists offer their own gift cards here.
Effective in August of 2021, prices will increase by $5. This increase will be incurred by clients as a service fee.
FAQ - Appointments & Cancellations
We accept both appointments and walk-ins. However, we recommend that you call in advance to ensure availability. The last appointment accepted will be approximately one hour before closing.
A credit card is required to hold appointments!
If you're unable to make your appointment time please have the courtesy to notify us at least 24-Hours in advance. There are clients on waiting lists that would love to fill that spot.
- No-Call/No-Shows will be charged 60% of the service total or $40. Whichever is greater
- Cancellations made in less than 24 hours will be charged 50% of the service total or $40. Whichever is greater
- Late arrivals that require modifications will be charged a 40% fee
Depending on availability, if you arrive more than 15 minutes late, you risk losing your appointment slot and being charged a 50% cancellation fee. The fees above apply to all cancellations whether each client is canceling one appointment or multiple appointments. The percentage is based on the total dollar amount of the reservation.
Testimonials
What They Say
